You may return most new, unopened items within 30 days of delivery for a refund. Once opened, an item is considered used and will be subject to a return fee. If an item is delivered defective, it will be replaced free of charge once returned to us.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact us on support@cuttero.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

Please double check your shipping address. You will receive an email with a shipping confirmation and tracking information when your shipment leaves our facility. Please allow at least 24 hours for the shipper to scan the package for shipping progress.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Once you order, and your order is shipped you will receive a email with tracking information.